Return & Refund Policy

It is simple to return an item for a refund within 30 days if you are not quite happy with it. Using the guidelines below, you can file a return request on your order page. We'll try our best to fulfill your request. Prior to anything else, please be sure you email us at [email protected].

Return & Exchange Conditions

• Returns must be made in their original packaging.
• IUnauthorized returns of goods will not be allowed.
• Items must be returned within 30 days after you receive them.
• Every item must be undamaged or unopened, tagged, and in its original packing, in the exact state that it was when you received it. The purchase receipt or other proof of purchase is also required.
• Customers are required to utilize a delivery method that offers tracking information when returning or exchanging objects.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

General Return Process

• Start the return process: For further information, send us an email at [email protected] provide images and/or videos of the merchandise together with your order number. In little more than three business days, our customer support team will ascertain whether your return request is eligible.
• Return the item: We'll give you the return address and shipping instructions for your parcel if your return is approved. It should be noted that returns of unapproved items will not be accepted. We won't be held accountable for lost returns or exchanges, so we advise you to send your return or exchange using a shipping method that includes a signature and tracking information.
• Return/exchange policy: Upon receipt of your return/exchange, we will examine the item within three to five business days and, if necessary, replace the item or grant a refund.

Refunds

We will tell you via email as soon as your return is received and examined, so please keep an eye out for it. In order to approve or reject your refund, we will also tell you.

If your application is accepted, a credit will be promptly applied to your Paypal payment method and your refund will be executed in a matter of two to three business days.

Costs

• Your return charge will be subtracted from your refund for returns made internationally. Refunds will only be handled if the items you utilize for a return arrive in our warehouse. If they don't, you'll need to file a dispute with the carrier. For orders that exceed the customs threshold, you can be required to pay a custom duty charge and be subject to importation.

Policies

We won't accept returns of anything made without permission.

Items that you receive must be returned within 30 days. Every item must be undamaged, unused, in its original packaging, and in the same state as when it was delivered to you. The purchase receipt or other proof of purchase is also required. Customers must utilize a delivery method that provides tracking information when returning or exchanging merchandise.

Non-returnable items:

Sale items and product damage/loss caused by the consumer are unfortunately not returnable.

Exchanges

Returning the item you have and making a fresh purchase for the desired item after the return is accepted is the quickest way to be sure you get what you want.

Please contact our customer support team with any questions you may have regarding our return policy or procedures. We will be pleased to provide you with guidance and encouragement.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	WJKJ LIMITED
Company Address:	UNIT 1507C,15/F.,EASTCORE, 398 KWUN TONG ROAD, KWUN TONG, KOWLOON, HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help